Kyle Eric Forgue

Operations & Human Resources Professional

About

Highly dedicated and versatile professional with over 20 years of progressive experience leading operational excellence and strategic human resources initiatives. Proven expertise spans recruiting, quality assurance, inventory management, and sales, consistently driving efficiency and achieving measurable results in dynamic environments. Adept at leveraging technology and fostering collaborative team environments to optimize processes and deliver high-impact solutions.

Work Experience

Production Planner/Buyer

Electron Beam Technologies

Nov 2024 - Jul 2025

Bourbonnais, Illinois, US

Led production planning and inventory management for Electron Beam Technologies, ensuring efficient order fulfillment and operational workflow.

  • Managed and documented multiple inventory levels, ensuring optimal stock for continuous production and minimizing supply chain disruptions.
  • Directed company operators through all stages of production planning, enabling efficient order creation and timely customer fulfillment.
  • Utilized SAGE 100, Excel, and Microsoft Teams to streamline production processes and enhance cross-functional team collaboration.

Operations Coordinator

Wolf Products (Prime Source)

Jan 2024 - Oct 2024

Bourbonnais, Illinois, US

Coordinated comprehensive office administration and logistics for Wolf Products, ensuring seamless operational flow and high data integrity.

  • Managed all office administration duties, ensuring smooth daily operations and efficient workflow for the entire team.
  • Executed data entry into databases with a 100% success rate, maintaining impeccable data integrity for critical business records.
  • Facilitated exceptional service and coordinated tasks/schedules for truckers and floor operations, significantly improving logistical efficiency.

Contact Center Banker

BMO Bank

Dec 2022 - Aug 2023

Remote, N/A, US

Provided high-volume customer support and first-call resolution as a Contact Center Banker for BMO Bank, leveraging digital communication tools.

  • Resolved a high volume of daily customer calls, consistently achieving first-call resolutions to enhance customer satisfaction.
  • Operated proficiently within Microsoft Teams for daily training, meetings, and call management, ensuring seamless communication and service delivery.

Quality Assurance Engineer

Mckesson

Aug 2019 - Jan 2022

Bourbonnais, Illinois, US

Ensured stringent quality control and compliance for government medical kits and shipping operations at Mckesson.

  • Serviced and quality-controlled Government COVID medical kits, ensuring adherence to strict regulatory standards and product integrity.
  • Created precise shipping labels and supervised 30 associates, enforcing rigorous quality control for lot and item numbers to prevent errors.

Inventory Specialist

DHL Supply Chain

Apr 2017 - Jan 2019

Bourbonnais, Illinois, US

Optimized inventory management and implemented training programs for DHL Supply Chain, significantly reducing ordering errors.

  • Organized and reviewed inventory processes, reducing ordering errors by 40% through meticulous management and system improvements.
  • Implemented comprehensive training programs for new associates, significantly improving their productivity and adherence to work schedules.
  • Supervised daily work schedules for team members, ensuring operational efficiency and timely completion of tasks.

Remote Recruiter/Supervisor

Premier Staffing Pros, INC

Jan 2014 - Mar 2017

Remote, N/A, US

Led full-cycle recruitment and talent acquisition for Premier Staffing Pros, overseeing a large temporary workforce and driving sales initiatives.

  • Directed a full-cycle recruiting team, overseeing the onboarding of new associates and managing 100-160 temporary staff on-site.
  • Established and executed effective sales and marketing campaigns, contributing to increased client acquisition and brand visibility.

Skills

Human Resources

  • Recruiting
  • Onboarding
  • Talent Acquisition
  • Team Leadership
  • HR Operations
  • PHRM (PHR)

Operations Management

  • Inventory Management
  • Production Planning
  • Quality Assurance
  • Logistics Coordination
  • Workflow Optimization
  • Process Improvement
  • Data Entry
  • OSHA Compliance

Software & Systems

  • SAGE 100
  • Microsoft Excel
  • Microsoft Teams
  • Database Management

Customer Service

  • Call Center Operations
  • First-Call Resolution
  • Customer Satisfaction

Sales & Marketing

  • Sales Campaigns
  • Marketing Strategy
  • Client Acquisition

Project & Team Management

  • Project Coordination
  • Scheduling
  • Training & Development
  • Administrative Support
  • Cross-functional Collaboration